Wellola partners with Publisure to give patients a choice of ‘digital-first but not digital-only’ communications
- Sonia Neary
- Aug 8
- 3 min read
With less than 10% of NHS communications sent via digital channels,
the Publisure : Wellola integrated platform helps accelerate ‘digital by
default’ patient engagement whilst retaining paper alternatives.
Leeds, UK – 08 August 2025: Wellola Ltd, a leader in patient communications and
self-care management solutions, is delighted to partner with Publisure, a leading
provider of digital outbound communications and hybrid mail solutions. This
partnership between a leading patient portal and cutting-edge communications
provider gives patients real choice in how they receive care – whether digitally, by
post, or both. It boosts NHS digital engagement, slashes printing and postage costs for trusts and cuts their carbon footprint, helping to build a greener, smarter
healthcare system.
Sonia Neary, CEO at Wellola states,
Publisure is a powerful middleware solution that streamlines access to siloed data throughout a trust. Its open architecture mirrors our own and integrates fully with our Portasana® care and communications platform to give patients access to all relevant data for informed self-management of their condition. At Wellola we support best-of-breed partnerships and are delighted to be working with Publisure in one of the foremost Mental Health Trusts in England.
Publisure provides a single, integrated, enterprise-wide NHS digital solution that
simplifies and standardises the digitisation of outbound communications. Its hybrid mail expertise is used to integrate structured and unstructured documents (such as clinical letters) from across the trust, templating them and allowing Wellola to attach them to outgoing patient messages in the Portasana® care and communications platform. Each letter is uniquely tracked prompting patient actions such as appointment confirmation or rescheduling.
This integrated, digital-first, fully auditable system drives patient engagement by keeping them informed every step of the way - sending timely digital reminders via the NHS App, SMS texts, and paper letters only if needed. This automation drives major efficiencies and maximises postal savings across the trust.
Wellola brings an open, FHIR-based care and communications platform that is revolutionising patient engagement throughout the complete care journey. We are delighted to be working together to deliver joined-up total patient communications – including lab results and prescribed medications – based on the requirements of each trust.
Publisure delivers an open, integrated platform for digital and paper communications, making document access simple for patients. Portasana® lets patients view their health records and care plans, access clinician-approved resources and forms, and track treatment progress—all in one place.
Portasana’s digital care pathways empower patients to manage their care from home by connecting with medical and wearable devices to track symptoms. With direct messaging and clinical team oversight, patients stay safe and supported every step of the way.
Recent installations of Portasana’s virtual care pathways have delivered:
19% fewer GP visits
38% fewer A&E visits
36% shift of Follow Up appointments to self-care
About Wellola
Wellola provides a secure, patient-centric digital care and communication solution, the Portasana® platform, which enhances digital engagement, reduces waiting lists and hospital administration burdens, and facilitates supported self-management. Wellola’s technology is already in use by leading NHS Trusts, including Leeds Teaching Hospitals Trust, Black Country Healthcare NHS Foundation Trust, and Berkshire Healthcare NHS Foundation Trust, demonstrating its value in supporting NHS priorities. These include the directives to become Digital by Default, the move from hospital to community care and the shift from treatment to prevention.
More information: https://www.wellola.com
Contact: info@wellola.com
About Publisure
With over 30 years’ experience across both local government and the NHS,
Publisure provides a single, integrated, enterprise-wide NHS digital solution that
simplifies and standardises the digitisation of outbound communications
strategies. By integrating outputs from any clinical or desktop-based application into a single workflow, Publisure offers an open and non-proprietary framework to deliver joined-up patient communications.
For more information: https://publisure.com
Contact: marketing@publisure.co.uk